Terms and Conditions

Fees are due and payable in full on the day of the procedure. Prices include GST, are subject to change without prior written notice, and are correct at time of publishing.

A Complimentary Consultation is highly recommended prior to booking your procedure appointment. Procedure appointments can be made by phone or by e-mail, and a Booking Deposit may be immediately payable to secure your booking. Receipt of your booking deposit by Resilient Beauty Studio confirms that full information regarding our Terms & Conditions in the event of a cancellation have been provided to you, and are fully understood by you.

Booking Deposit refunds will only be given if at least 48 hours written cancellation notice (by e-mail or text) is received. Clients who simply do not attend or who cancel within 48 hours of the scheduled appointment time will forfeit their full Booking Deposit. Clients who do not attend their scheduled free 4-6 week Touch-up visit, or who cancel within the required 48 hour notice period, will forfeit their free 4-6 week Touch-up visit.

Procedural and skin types vary, as does the level of aftercare taken by clients. The outcome of the procedure can be affected by this as well as by the symmetry of the facial features, the skin type and tone, underlying blood vessels etc. Whilst every effort is taken to ensure the best possible result, we unfortunately cannot guarantee results. We will always do our best to rectify or adjust where deemed necessary to get the outcome that you desire.

Intradermal procedures require the full concentration of your aesthetician. In the interest of you receiving her undivided attention, as well as hygiene and health & safety reasons, children and minors are not permitted in the studio during a procedure. They also unfortunately cannot be left unattended outside of the studio. We therefore request that you make suitable arrangements for off site childcare.

Unless by prior arrangement, companions or drivers are also not permitted in the studio during a consultation or procedure as it is distracting for both you and your aesthetician. They will be asked to wait in the waiting area.

We kindly ask that mobile phones and other portable devices be switched off for the entire duration of the appointment. Treatments can last up to 2 hours and these requests are made in order that you can fully relax and enjoy your treatment, whilst your aesthetician gives you her best and undivided attention. Your co-operation is greatly appreciated!